DEPOSITS - A deposit of 30% is required to secure your reservation. Deposits are non-refundable. Deposits are used to secure your date/time and rentals (if applicable) as we operate on a first booked first serve basis.
CANCELATIONS - A cancelation request must be made in writing by email or text. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows:
Deposit is non-refundable.
Refunds requested more than 2 weeks to event date: Total amount paid minus the 50% deposit.
No refund will be made for cancelations within 7 days of event date.
MINIMUM ORDER is $150 for pick up and $550 for delivery within most of Los Angeles County. These amounts are subject to change during holidays.
SPECIAL COLORS - Pastel and specialty colors are additional depending on colors and size of balloon design.
DELIVERY/PICK UP FEES- depending on the location of the event. Begins at $60 and goes up.
SPECIAL SITUATION FEES
RUSH FEE - $100-150 rush fee for orders within 5-3 days notice. Higher if 2 days or less
SET-UP/INSTALLATION FEE - A set-up or installation fee may be charged depending on the type of installation, logistics, and/or location of the installation.
TEAR DOWN FEE - Tear downs must be requested separately at time of order - fees are assessed based on zip code.
RENTALS & OUTDOOR EVENTS INFO
RENTALS - Rentals are to be returned with no damage. If damage(s) are present, the damage(s) will be assessed and billed to the client accordingly.
OUTDOOR EVENTS - For outdoor events we always recommend shaded and non-windy areas for balloon installations. Keep in mind latex balloons are biodegradable which means they oxidize and turn matte (foggy) over time. The Wind and Rain are not in our control; that said, in some cases we can not guarantee an outdoor installation depending on weather conditions the day of. In such cases, an indoor installation will be recommended.